Returns & Exchanges

At Viltrox Store, we stand behind the quality of our lenses and photography equipment. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Securely

Place the product in its original retail packaging, including all lens caps, hoods, manuals, and accessories, to ensure a full refund.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking receipt.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund or exchange to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing