Frequently Asked Questions

Everything you need to know about your Viltrox gear and orders.

What is the warranty period for Viltrox lenses and accessories?

All Viltrox lenses and electronic accessories come with a standard 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.

Are Viltrox lenses compatible with my camera's autofocus system?

Yes, most of our modern AF series lenses are fully compatible with Sony E-mount, Fujifilm X-mount, and Nikon Z-mount autofocus systems, including eye-tracking and face detection features.

How do I update the firmware on my Viltrox product?

You can download the latest firmware from our official website. Connect your product to a computer via the built-in USB port and drag the firmware file into the device folder.

Do you offer international shipping?

We ship worldwide to most countries. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that customs duties may apply depending on your region.

What is your return policy for electronics?

We offer a 30-day return policy for items in their original, unopened packaging. If the product has been opened or used, a restocking fee may apply.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.